Case capture
- Email-to-case and web-to-case
- Case record types and fields
- Auto-responses and acknowledgements
- Duplicate case handling
One-Click · Service Cloud
Greenfield Service Cloud: resolve faster, and let customers help themselves.
A pre-packaged Service Cloud implementation for support teams moving onto Salesforce or starting over. Built for lower cost per case and self-service that answers first, deployed into your org and measured with you after go-live.
Built for these outcomes
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Faster resolution
Cases reach the right agent first time, with SLAs tracked automatically.
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Lower cost per case
Fewer re-assignments and less manual triage.
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Self-service that works
Knowledge and a customer portal that answer common questions before they become cases.
What’s in the package
A support operation ready for day one.
Typical package scope. We confirm and tailor it on the fit call.
Routing and queues
- Queues by product, region or tier
- Skills- or rules-based assignment
- Escalation rules
- Agent console layout
SLAs and entitlements
- Entitlement processes and milestones
- Breach warnings and escalations
- SLA reporting
Knowledge
- Knowledge base structure
- Article templates and approval flow
- Suggested articles on cases
Self-service
- Customer portal for case submission and tracking
- Knowledge search for customers
- Agentforce-ready foundations
Dashboards and ownership
- Agent, team lead and leadership dashboards
- Documented configuration
- Post-go-live outcome tracking
A good fit if
- You are moving support from shared inboxes, a helpdesk tool or a stalled implementation
- You want customers to self-serve the common questions
- You plan to add AI agents and want the foundations right first
Probably not a fit if
- You need complex field service scheduling as part of go-live
- Your contact centre requires heavy telephony customisation from day one
In that case, outcome-focused consulting is the better route.
Enquire
Ask about Greenfield Service Cloud.
Tell us your team size and the outcome you need. We’ll come back with fit, fee and timeline.
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How long does a greenfield Service Cloud implementation take with One-Click?
Deploying the package is fast; the timeline depends mostly on confirming queues, SLAs and knowledge with your team. Typically weeks rather than months. You get a timeline on the fit call.
Does it include a customer portal?
The package includes the foundations for customer self-service: case submission, case tracking and knowledge search. Portal licences depend on your Salesforce edition and user volume.
Can we add Agentforce later?
Yes. The package is designed so knowledge, case data and permissions are ready for an Agentforce service agent when you want one.
Can we migrate tickets from our current helpdesk?
Open tickets and recent history can usually be imported. Large historical migrations are scoped separately.
What happens after go-live?
We track the outcomes we agreed — for example first-response time, resolution time or self-service rate — and tune routing, SLAs and knowledge until they are achieved.
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