Hours without outcomes
Retainers and sprints that deliver features nobody measures.
The tell-tale sign: Your monthly report lists hours and tickets, but no business number.
Outcome-Focused Consulting
Salesforce consulting measured on results, not timesheets.
When your need is genuinely custom, we scope the work around the business outcome you want — the metric, the baseline and the target — then deliver and keep tuning until it moves.
Typical partner report · March
Illustrative312
hours billed
47
tickets closed
38
sprint velocity
So what changed in the business?
Bitmoq outcome report · March
Cost per support case
13.10
from 18.40 · target 12.00
83% of the way to target · next cycle: deflect password-reset cases
The problem
You pay for Salesforce consulting every month. Nobody can tell you what it changed.
Most Salesforce consulting is sold as capacity: hours, sprints, a dedicated team. The work gets done and the tickets close — and whether the business is better for it stays a matter of opinion at every renewal.
Because nobody owns the result, nobody owns the whole org either. Each request is solved on its own, each fix adds a layer, and over a few years the org becomes something people are afraid to change.
“The backlog never shrinks, no matter how many hours we buy.”
“Every change to Salesforce feels risky now. Nobody knows what will break.”
Object Manager · Opportunity
Automation on save
- Apex trigger OpportunityTrigger 2016
- Workflow Rule Set close date on stage change 2017
- Workflow Rule Email manager on discount 2018
- Process Builder Opportunity – Main 2019
- Process Builder Opp update v2 (DO NOT USE) 2020
- Record-triggered Flow Opp After Save 2022
- Record-triggered Flow Opp – AI pilot prep 2024
Seven automations on one object, from four partners. Nobody can say which runs first, or what turning one off would break.
How it shows up
Years of activity-based consulting leave layers.
In the org, it looks like archaeology: triggers, legacy Workflow Rules, Process Builders and Flows on the same objects, plus fields created for one-off requests and integrations whose output people re-key.
In the business
- Releases slow down, because every change risks breaking something nobody remembers building.
- Business leaders lose confidence in Salesforce and start building workarounds in spreadsheets.
- AI and Agentforce initiatives stall on data and permissions that were never made ready.
- Renewal conversations with your partner become debates about value instead of plans.
Why it never gets solved
Every common engagement model leaves the risk with you.
Time and materials, a dedicated team or a fixed-bid project: all three reward the partner for effort or for meeting a spec. None of them is paid for the business result.
| Time & materials | Dedicated team | Fixed-bid project | Bitmoq outcome engagement | |
|---|---|---|---|---|
| What you pay for | Hours | Capacity (a team) | A specified build | A measured outcome |
| Who carries the risk the result doesn’t come | You | You | You — the spec was met | Shared: we stay until the target is met |
| What you see each month | Timesheets | Velocity, tickets closed | Milestones | The metric against its baseline |
| When it ends | When the budget does | When you cancel | At go-live | When the target is reached |
Where the money burns
Four leaks in a consulting budget, and how to spot each one.
Rework
Fixing yesterday’s quick fixes, and rebuilding what collided with other automation.
The tell-tale sign: The same objects — Opportunity, Case, Account — appear in tickets month after month.
Discovery, again
Paying each new partner to re-learn your org through weeks of interviews.
The tell-tale sign: Your last three partners each started with a “current state assessment”.
Stalled initiatives
AI pilots and transformation projects that never reach production.
The tell-tale sign: There is a demo recording, but no users.
The Bitmoq approach
Start from the result. Work back to the scope.
We only take on custom work we can tie to a business metric. Scope is the last thing we write, not the first.
-
Step 1
The outcome
What has to change in the business
-
Step 2
The metric
How we’ll know it changed
-
Step 3
The baseline
Measured from your org, not opinions
-
Step 4
The smallest change
That moves the metric
-
Step 5
The scope
Only what that change needs
Evidence, not interviews
The Org Scan shows how work actually flows through your org, replacing weeks of discovery.
A package when one fits
If a One-Click package would do the job faster and cheaper, we tell you and recommend it.
You stay in control
Documented work your team can own, with no lock-in to us.
How the outcome is guaranteed
Scoped to the outcome. Reported against the outcome.
Work is delivered in short cycles. Each cycle is reported as movement in the metric — not as tasks completed — and the engagement isn’t done until the target is.
Our commitment: if we can’t agree a measurable outcome, we tell you before you spend anything. Once agreed, we stay engaged until it is reached.
Cycle report
Hours of re-keying per week
Baseline
120
Cycle 1
94
Cycle 2
61
Cycle 3
37
Target: 40 hours per week — reached in cycle 3.
Ready to start
Pre-scoped engagements for the problems we see most.
Each starts from an outcome and can begin straight after the Org Scan.
Pre-scoped
Org Stabilisation Sprint
Untangle conflicting automation and technical debt so changes stop being risky.
- Automation consolidated per object
- Unused fields and code retired
- Release process and regression tests
Measured on: release failure rate and change lead time
Pre-scoped
Agentforce Use-Case Launch
Get data, permissions and knowledge ready, then put one AI agent into production with a metric.
- Readiness fixes
- Agent build and guardrails
- 30-day outcome report
Measured on: the agent’s business metric
Package detailsPre-scoped
Legacy Automation to Flow
Move Workflow Rules and Process Builder to consolidated, tested Flows.
- Inventory and design
- Migration with tests
- Legacy automation retired
Measured on: automation errors and admin time
Package detailsPre-scoped
Outcome Retainer
Ongoing improvement measured on the outcomes it delivers each quarter, not on hours consumed.
- Quarterly outcome plan
- Embedded Salesforce masters
- Quarterly re-scan and report
Measured on: quarterly metric targets
Request a meeting
Tell us the outcome you need.
Book 30 minutes with a Salesforce master. Bring one problem; leave with a practical next step, whether or not we work together.
- Whether consulting or a package fits better
- How we’d measure the outcome
- What it would take to start
Form not loading? Open it in a new tab or email sales@bitmoq.com.
What does outcome-focused consulting mean?
Every engagement is scoped around a measurable business result — for example cycle time, cost per case or hours of manual work removed — with a baseline and target agreed before work starts. Progress is reported against that metric rather than as hours or tasks.
How is it priced?
Engagements are scoped to the outcome, usually as fixed-scope phases or a quarterly outcome retainer. You get a clear price before work starts.
When should we choose consulting over a One-Click package?
When your requirement is genuinely custom. If a package fits, we recommend it, because it is faster and cheaper for you.
Can you take over from our current Salesforce partner?
Yes. We run a structured handover — access, documentation, open work and known risks — and start with an Org Scan so we understand what we are inheriting.