Shipping and Delivery Policy

1. Service Delivery

Bitmoq Technologies provides digital services and consulting. Our services are delivered through:

• Remote consultation and implementation
• Digital deliverables and documentation
• Cloud-based solutions and platforms
• Virtual training and support sessions

2. Delivery Timeline

2.1 Project Delivery

Project delivery timelines are specified in each service agreement. Typical delivery schedules include:

• Consultation Services: 1-2 weeks from project start
• Implementation Projects: 4-12 weeks depending on scope
• Training Programs: As scheduled in project timeline
• Support Services: Ongoing as per agreement

2.2 Milestone Deliverables

For longer projects, we provide milestone deliverables at regular intervals to ensure progress visibility and client feedback integration.

3. Digital Delivery Methods

3.1 Secure File Transfer

All digital deliverables are provided through secure, encrypted file transfer methods to ensure data security and confidentiality.

3.2 Cloud-Based Access

Many of our solutions are delivered through secure cloud platforms with controlled access and user management.

3.3 Documentation and Training

Comprehensive documentation and training materials are provided digitally, including user guides, technical specifications, and video tutorials.

4. Quality Assurance

4.1 Testing and Validation

All deliverables undergo rigorous testing and quality assurance processes before delivery to ensure they meet specifications and requirements.

4.2 Client Review Process

Clients have the opportunity to review and provide feedback on deliverables before final acceptance. Any necessary revisions are included in the project scope.

5. Delivery Confirmation

Upon delivery of each milestone or final deliverable, we will provide:

• Delivery confirmation email
• Access credentials (if applicable)
• Documentation and user guides
• Next steps and support information

6. Client Responsibilities

To ensure timely delivery, clients must:

• Provide required access and credentials
• Respond to requests for information within agreed timeframes
• Participate in review and feedback sessions
• Provide necessary testing environments
• Designate authorized personnel for approvals

7. Delivery Delays

7.1 Client-Caused Delays

Delays caused by client actions (such as delayed feedback, access issues, or scope changes) may result in adjusted delivery timelines.

7.2 Force Majeure

Delays due to circumstances beyond our control (natural disasters, government actions, etc.) will not be considered our responsibility.

8. Post-Delivery Support

8.1 Warranty Period

All deliverables come with a 90-day warranty period for defects and issues not related to client modifications or environmental changes.

8.2 Support Services

Ongoing support services are available as specified in the service agreement, including:

• Technical support and troubleshooting
• System maintenance and updates
• User training and documentation updates
• Performance monitoring and optimization

9. Data Security and Privacy

All deliveries are handled with strict attention to data security and privacy:

• Encrypted file transfer and storage
• Secure access controls and authentication
• Compliance with data protection regulations
• Confidentiality agreements and NDAs

10. International Delivery

We provide services globally through remote delivery methods. All international deliveries comply with applicable laws and regulations in both the delivery and destination countries.

11. Delivery Tracking

Clients can track project progress and delivery status through:

• Project management portals
• Regular status updates and reports
• Direct communication with project managers
• Milestone completion notifications

12. Acceptance and Sign-off

Final project acceptance requires:

• Client testing and validation
• Written acceptance confirmation
• Resolution of any outstanding issues
• Final payment (if applicable)

13. Governing Law

This Shipping and Delivery Policy is governed by the laws of Kerala, India. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts in Kerala, India.

14. Contact Information

For questions about delivery or shipping, please contact us at:

• Email: sales@bitmoq.com
• Address: Bitmoq Technologies Private Limited, 14/32 C, Ambaady, Parekkattil Road, Kuzhivelipady, Edathala, Ernakulam, Kerala, India 683561