Cancellation and Refund Policy

1. Service Cancellation

1.1 Client-Initiated Cancellation

Clients may cancel services with written notice. Cancellation terms vary by service type and are specified in individual service agreements.

1.2 Cancellation Timeline

• Consultation Services: 48 hours notice required
• Implementation Projects: 7 days notice required
• Ongoing Support: 30 days notice required
• Training Programs: 48 hours notice required

2. Refund Eligibility

2.1 Full Refund Conditions

Full refunds are available when:

• Services have not yet commenced
• We are unable to deliver services as agreed
• Client cancels within the specified notice period
• Services fail to meet agreed specifications

2.2 Partial Refund Conditions

Partial refunds may be available when:

• Project is cancelled after work has begun
• Client requests changes that reduce project scope
• Delays are caused by client actions
• Services are partially completed

3. Non-Refundable Services

The following services are generally non-refundable:

• Completed deliverables and work products
• Third-party software licenses and subscriptions
• Travel and accommodation expenses already incurred
• Services cancelled due to client breach of contract
• Custom development work that has been completed

4. Refund Process

4.1 Refund Request

To request a refund, clients must submit a written request to our support team within 30 days of the service completion or cancellation date.

4.2 Required Information

Refund requests must include:

• Client name and contact information
• Service agreement or project reference number
• Reason for refund request
• Supporting documentation (if applicable)

4.3 Review Process

All refund requests are reviewed within 5 business days. We may request additional information or clarification during the review process.

5. Refund Timeline

5.1 Processing Time

Approved refunds are processed within 10 business days of approval. Processing time may vary depending on the payment method used.

5.2 Payment Method

Refunds are issued using the same payment method used for the original transaction. If this is not possible, alternative arrangements will be made.

6. Project Cancellation

6.1 Mid-Project Cancellation

For projects cancelled mid-way, clients are responsible for:

• Payment for all completed work
• Reimbursement of expenses already incurred
• Any third-party costs that cannot be recovered
• Handover of completed work products

6.2 Work Product Ownership

Upon payment of all outstanding amounts, clients retain ownership of all work products completed up to the cancellation date.

7. Force Majeure

In cases of force majeure events (natural disasters, government actions, etc.) that prevent service delivery, we will work with clients to:

• Reschedule services when possible
• Provide partial refunds for undeliverable services
• Offer alternative solutions where feasible

8. Dispute Resolution

8.1 Internal Resolution

We encourage clients to work with us directly to resolve any disputes regarding refunds or cancellations before pursuing external remedies.

8.2 Mediation

If internal resolution is not possible, disputes may be resolved through mediation or arbitration as specified in the service agreement.

9. Service Modifications

9.1 Scope Changes

Changes to project scope may affect refund eligibility. Any scope changes must be agreed upon in writing by both parties.

9.2 Timeline Adjustments

Timeline adjustments due to client requests or circumstances may impact refund terms and should be documented in writing.

10. Client Responsibilities

To ensure smooth cancellation and refund processes, clients should:

• Provide timely notice of cancellation
• Return any provided materials or access credentials
• Cooperate with the refund review process
• Maintain confidentiality of proprietary information

11. Our Commitments

We are committed to:

• Fair and transparent refund policies
• Timely processing of refund requests
• Clear communication throughout the process
• Professional handling of all cancellation requests

12. Policy Updates

This policy may be updated from time to time. Clients will be notified of any material changes with at least 30 days notice. Continued use of our services constitutes acceptance of updated policies.

13. Contact Information

For questions about cancellations or refunds, please contact us at:

• Email: sales@bitmoq.com
• Address: Bitmoq Technologies Private Limited, 14/32 C, Ambaady, Parekkattil Road, Kuzhivelipady, Edathala, Ernakulam, Kerala, India 683561

14. Governing Law

This Cancellation and Refund Policy is governed by the laws of Kerala, India. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts in Kerala, India.

15. Legal Rights

This policy does not affect your statutory rights as a consumer under Indian law. If you are located in a jurisdiction that provides additional consumer protections, those rights remain in effect.